A participant may leave Interchange Illawarra for a number of reasons or circumstances including:

• Relocation to an area outside Interchange Illawarra ’s area of service delivery
• Where the support schedule and service is no longer able to meet the participant ’s needs or assist in achieving chosen goals
• Transfer to another service provider
• Lack of available resources or funding
• The death of a participant using the service
• The participant is unwilling to meet the reasonable conditions required in their support plan and thus affecting the safe delivery of a service to the participant other Interchange Illawarra participants and the health and safety of the staff
• Changes in the participant ’s condition results in the support they require exceeds the skills and expertise Interchange Illawarra staff can deliver
• There has been no contact between the participant and Interchange Illawarra for a period of 3 months
• The participant and/or family member/carer engages in behaviour which is unacceptable to Interchange Illawarra such as violence, abuse, aggression, theft or property damage
• Continued non-payment of service delivery fees incurred during support and services provided by Interchange Illawarra