Since 1981 we’ve grown and developed into a well respected and financially viable organisation which actively provides leadership, advocacy and valued services to our families.
Our approach emphasises choice and self determination, enhancing lifestyles through independence, recognising the importance and maintenance of personal support networks.
Our track record is of innovative and creative support services ranging from carer respite to social support, leisure and work experience, social opportunities.
A Quality Assurance system that enables us to critically review our performance and evaluate our processes ensures continuous improvement.
We work to achieve recognition in the community of the abilities of the people we support and energetically advocate for the acceptance and participation of people with disabilities in all areas of life.
We focus on the needs of individuals, starting with all significant people in a person’s life coming together to help plan and set goals for outcomes.
We invite you to join us on an enriching and rewarding journey of expanding possibilities.
Interchange Illawarra accepts as basic to its service that participants have the right to
respect for their individual worth, dignity of risk, privacy and confidentiality
be assessed for access to services without discrimination
be informed about available services
choose from available alternatives
pursue any complaint about service provision or staff without retribution
involve an advocate and/or interpreter of their choice
participate in decision making
access any information held by this agency pertaining to themselves
access policies and procedures of the agency
be involved in the development, implementation and regular review of the policies and procedures of the agency
You can Join our Management Committee
Interchange Illawarra encourages people with disabilities, their carers and families to nominate for the Management Committee. This ensures participants, carers and families are involved in the planning, decision making and future directions of this organisation. This ensures that we know what people need most and work to deliver it.
All families accessing Interchange Illawarra participate in an annual satisfaction survey
Feedback from these surveys are collated and reviewed. Where necessary, changes are made to policies, procedures and practice to improve service delivery to benefit you and the person you care for.
Interchange Illawarra offers families/carers bi-monthly training and support groups
Topics for these sessions are obtained from the annual satisfaction survey
Feel safe about speaking up
When families, parent/carers register with Interchange Illawarra they are informed of their right to raise complaints or concerns without fear of retribution. This information is provided to you in a registration package
Interchange Illawarra – Partners in Person Centred support to expand horizons and maximize opportunities in a world of certainty and inclusion for people with disabilities, families and carers
Individuals, families and carers
Interchange Illawarra will develop opportunities and supports for people with disabilities, their families and carers to participate in their local community, foster relationships that strengthen personal networks and provide information and support to plan for their future and key stages in life
Learning and organisational development
Interchange Illawarra will develop our workforce capabilities, strengthen our culture of transparency and build robust organisational structures through stakeholder participation, succession planning and partnerships
Governance and Management
Interchange Illawarra will have a governance model and operational systems which enable the strategic direction and are consistent with our values
Innovation, research and influence
Interchange Illawarra will take a leadership role in innovation and flexibility in service provision, encourage research and evaluation in areas of importance to individuals and families, and influence the strategic direction of governments and decision makers through research, information and planning
Certainty in Support
Dignity and Respect
Choice, Flexibility and Responsiveness
Trust, Honesty and Integrity
We support our consumers to
Be Treated Fairly
Be Treated With Respect
Be Consulted Regularly
Be Encouraged To Give Feedback
Feel Comfortable In Expressing Their Needs
Have Individual Needs Addressed
Be The Central Focus
Drive The Organisation
Have Their Privacy Maintained
Definition of Respite
Interchange Illawarra defines respite as providing support to the family/carer in their caring role. This support is delivered collaboratively, flexibly, within available resources and is responsive to the consumers individual needs. Respite is time limited in its occasion of service
Copyright Interchange Illawarra Incorporated. ABN 98 584 619 655