02 4227 1079
Why Interchange Illawarra Is Your Best Choice
Our Vision
Our Mission
Strategic Directions
Our Values
Definition of Respite
Why Interchange Illawarra Is Your Best Choice
Interchange Illawarra accepts as basic to its service that participants have the right to
respect for their individual worth, dignity of risk, privacy and confidentiality
be assessed for access to services without discrimination
be informed about available services
choose from available alternatives
pursue any complaint about service provision or staff without retribution
involve an advocate and/or interpreter of their choice
participate in decision making
access any information held by this agency pertaining to themselves
access policies and procedures of the agency
be involved in the development, implementation and regular review of the policies and procedures of the agency
You can Join our Management Committee
Interchange Illawarra encourages people with disabilities, their carers and families to nominate for the Management Committee. This ensures participants, carers and families are involved in the planning, decision making and future directions of this organisation. This ensures that we know what people need most and work to deliver it.
All families accessing Interchange Illawarra participate in an annual satisfaction survey
Feedback from these surveys are collated and reviewed. Where necessary, changes are made to policies, procedures and practice to improve service delivery to benefit you and the person you care for.
Interchange Illawarra offers families/carers bi-monthly training and support groups
Topics for these sessions are obtained from the annual satisfaction survey
Feel safe about speaking up
When families, parent/carers register with Interchange Illawarra they are informed of their right to raise complaints or concerns without fear of retribution. This information is provided to you in a registration package
Talk to us today, telephone 4227 1079 or email [email protected]
Our Vision
A quality of life for people with disabilities and their carers
Our Mission
Partner with people with disabilities and their carers to deliver flexible, high quality support
Strategic Directions
Individuals, families and carers
Interchange Illawarra will develop opportunities and supports for people with disabilities, their families and carers to participate in their local community, foster relationships that strengthen personal networks and provide information and support to plan for their future and key stages in life
Learning and organisational development
Interchange Illawarra will develop our workforce capabilities, strengthen our culture of transparency and build robust organisational structures through stakeholder participation, succession planning and partnerships
Governance and Management
Interchange Illawarra will have a governance model and operational systems which enable the strategic direction and are consistent with our values
