About Us

Interchange Illawarra accepts as basic to its service that participants have the right to

• respect for their individual worth, dignity of risk, privacy and confidentiality
• be assessed for access to services without discrimination
• be informed about available services
• choose from available alternatives
• pursue any complaint about service provision or staff without retribution
• involve an advocate and/or interpreter of their choice
• participate in decision making
• access any information held by this agency pertaining to themselves
• access policies and procedures of the agency
• be involved in the development, implementation and regular review of the policies and procedures of the agency

You can Join our Management Committee

• Interchange Illawarra encourages people with disabilities, their carers and families to nominate for the Management Committee. This ensures participants, carers and families are involved in the planning, decision making and future directions of this organisation. This ensures that we know what people need most and work to deliver it.

All families accessing Interchange Illawarra participate in an annual satisfaction survey

• Feedback from these surveys are collated and reviewed. Where necessary, changes are made to policies, procedures and practice to improve service delivery to benefit you and the person you care for.

Interchange Illawarra offers families/carers training and support groups

• Topics for these sessions are obtained from the annual satisfaction survey

Feel safe about speaking up

• When families, parent/carers register with Interchange Illawarra they are informed of their right to raise complaints or concerns without fear of retribution. This information is provided to you in a registration package

Talk to us today, telephone 4227 1079 or email info@interchangeillawarra.org